Some Stuff About User Experience, eCommerce, Social Media & etc.

Tag Archives: social media

Are We Killing Our Customers With Engagement?

By Neicole Crepeau, Contributing {grow} Columnist

Facebook is seeing a decline in use. Studies show that users are un-Liking business pages. Consumers are getting savvy and more jaded about businesses use of social media—and they’re responding negatively. The thing is, it’s our own fault.

Social media consultants and bloggers have long urged companies to create Facebook pages and Twitter accounts and start a conversation with their customers. So, lots of companies have done just that. The problem is, most customers don’t want a conversation with a company or its representatives.

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Mobile Social Media Usage Affects Shopping Habits

Consumers trust friends’ opinions and access them on the go while shopping

As more consumers access social media via mobile devices, it changes the way they research and shop for products and services offline.

Knowledge Networks and MediaPost Communications surveyed teen and adult social media users for “The Faces of Social Media” study and found that, in May 2011, 40% of respondents accessed social media via their mobile phones. This was an increase from 28% who reported doing the same in September 2010.

Additionally, 37% of US social media users trust what their friends and family members say about a brand or product on social media, compared to only 10% who trust what strangers say. Drilling down to specific social elements, 26% trust what friends and family members say in blog posts, 25% trust their posts on social media sites and 20% trust their tweets. This is compared to 7% who trust the blogs and posts of strangers, and 5% who trust strangers’ tweets.

US Social Media Users Who Trust Brand/Product Information Shared on Social Media by Friends vs. Strangers, May 2011 (% of respondents)

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Twitter: 10 Psychological Insights

There are now 190 million Twitter users around the world producing 65 million tweets each day. 19% of US internet users now say they use Twitter or a similar service to share updates about themselves—double the figure from the previous year (Pew, 2009).

So who tweets? Why? What are they talking about? And what is so engaging about all those little textual transmissions?

Since Twitter didn’t exist until 2006, psychologists have had little chance to explore it, but some of the early research suggests a social network unlike those that came before. Here are 10 of my favourite insights from this research, some less obvious than others.

Before we get onto the research, though, here’s a quick intro for Twitter newbies:

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Using Tools & APIs To Track Your Social Media Strategy

Social media is becoming increasingly important for SEO. Just in the last week we’ve seen the launch of Google +1 and early correlation data showing Facebook shares are highly correlated with rankings.

In this post I’m going to walk through a bunch of different ways of tracking your social media strategy. We’ll start with the basic/easy stuff and move up to more complicated things (Google Docs! APIs! Mmmmm)

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